Refund and Returns Policy

At VAYU-VELLORA, customer satisfaction is our priority. We strive to ensure that every product you receive meets your expectations.

• Returns: Due to the nature of fragrance products, returns are only accepted if the item is damaged, defective, or incorrect upon delivery. Items must be unused and returned in original packaging within 7 days of delivery.

• Refunds: Once your return is received and inspected, we will notify you. Approved refunds will be processed to your original payment method within 5-7 business days.

• Non-Returnable Items: Used perfumes, opened packages, and items purchased on sale are non-returnable.

• How to Request: Please email us at [your support email] with your order number and issue details. Clear photos of damaged or wrong items may be required.